Privacy Policy
Limitless Enterprise Solutions Pty Ltd (ABN if applicable) (“we”, “our”, “us”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy sets out how we collect, hold, use, disclose, and otherwise process personal information when you access or use our websites and services, including:
(collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
1. Personal Information We Collect
We may collect and hold the following categories of personal information:
1.1 Identity and Contact Data
Name, business name, address, email address, telephone number, and other contact details.
1.2 Account and Authentication Data
Usernames, passwords (encrypted), account preferences, and access logs.
1.3 Financial and Transaction Data
Billing details, payment records, and transaction history (processed via third-party payment processors).
1.4 Technical and Usage Data
IP address, browser type, device identifiers, operating system, access times, pages viewed, and system activity logs.
1.5 Content Data
Any data, information, communications, contact records, messages, workflows, automations, or other materials stored, uploaded, transmitted, or otherwise made available by you within the Services.
1.6 Sensitive Information
Sensitive information (as defined under the Privacy Act) will only be collected where voluntarily provided by you and where reasonably necessary for our functions or activities.
2. Platform Infrastructure and Third-Party Access (Go High Level)
You acknowledge and agree that:
The Services are powered in part by third-party software infrastructure, including Go High Level, which operates as a backend platform provider.
In order to provide the Services, maintain functionality, and resolve technical issues, we and our authorised service providers (including Go High Level and its personnel) may access, view, use, and process Content Data within your account.
Such access may include (without limitation):
Contacts and customer records
Messages (including SMS, email, and other communications)
Campaigns, workflows, and automations
Account configurations and activity logs
This access is strictly for legitimate business purposes, including:
Technical support and troubleshooting
Responding to support tickets and service requests
System maintenance, diagnostics, and error resolution
Platform performance optimisation and service improvements
By using the Services, you expressly consent to:
Such access and processing of your Content Data by us and relevant third-party providers; and
The storage and processing of your data on infrastructure controlled or operated by such providers, which may be located outside Australia.
We do not:
Use your Content Data for independent marketing purposes
Sell your Content Data
Contact your end users or contacts except as expressly directed by you through the platform
3. How We Collect Personal Information
We collect personal information through lawful and fair means, including:
Directly from you (e.g. account registration, onboarding, communications, support requests)
Automatically through your use of the Services (including cookies and analytics tools)
From third-party integrations and services connected by you
From publicly available or commercial sources where reasonably necessary
If you provide personal information about another individual, you warrant that you have obtained their consent to do so and have informed them of this Privacy Policy.
4. Purposes of Collection, Use, and Disclosure
We collect, hold, use, and disclose personal information for purposes including:
Providing, administering, and improving the Services
Verifying identity and managing user accounts
Delivering customer support and responding to inquiries
Diagnosing, troubleshooting, and resolving technical issues
Configuring and maintaining automations, workflows, and integrations
Sending administrative, transactional, and (where permitted) marketing communications
Ensuring security, preventing fraud, and enforcing our terms
Complying with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose personal information to:
Technology service providers and infrastructure partners, including Go High Level
Payment processors and financial service providers
Analytics and marketing service providers (on a de-identified or aggregated basis where practicable)
Third-party platforms and integrations connected by you (e.g. CRM systems, advertising platforms)
Professional advisers (legal, accounting, or compliance)
Regulatory authorities, courts, or law enforcement agencies where required or authorised by law
We do not sell personal information.
6. Cross-Border Disclosure
You acknowledge that personal information may be disclosed to, stored in, or processed in jurisdictions outside Australia, including by our third-party service providers.
We take reasonable steps to ensure that such recipients handle personal information in a manner consistent with the APPs. However, you acknowledge that overseas recipients may not be subject to Australian privacy laws.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy
Provide the Services
Comply with legal, accounting, and regulatory obligations
Resolve disputes and enforce agreements
We may retain de-identified or aggregated data indefinitely.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information, including:
Encryption of data in transit and at rest (where applicable)
Access controls and authentication protocols
Secure hosting infrastructure
Monitoring and logging of system activity
Despite these measures, no method of transmission or storage is completely secure. You acknowledge and accept this risk.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core platform functionality
Analyse usage and performance
Personalise user experience
Support advertising and remarketing efforts
You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.
10. Your Rights
Subject to applicable law, you may:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Opt out of marketing communications
Request deletion of personal information where legally permissible
Requests should be submitted using the contact details below.
11. Complaints
If you believe we have breached the Privacy Act or the APPs, you may lodge a complaint by contacting us.
We will investigate and respond within a reasonable period (generally within 30 days).
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time at our discretion. The updated version will be published on our website and takes effect immediately upon publication.
Your continued use of the Services constitutes acceptance of any revised Privacy Policy.
Contact Details
Limitless Enterprise Solutions Pty Ltd
Email: [email protected]
